If you're having problems finding your vehicle, try the steps below:
Ensure the vehicle registration was entered correctly and in the correct format.
Applies to vehicles registrations post 2001.
If you're asked to enter the vehicle make, enter the manufacturer of the vehicle only.
- Enter FORD instead of Ford Focus or Focus etc.
- Ensure the vehicle make was spelt correctly. You'll see suggestions as you begin to type.
- Some vehicles may have different possible manufacturers. Try entering both Mercedes and Mercedes-Benz.
If you're still having problems, you can find the correct vehicle manufacturer listed on the registration document V5C under section 4 D.1.
If you're still having problems, submit a support request and we'll get back to you as soon as possible.